Request window
Start an eligible replacement request within 7 calendar days of delivery.
Condition
Product, tags, visor film, manuals, accessories and retail box must be intact.
Simple workflow
Request, pickup, inspection, then approved size or product replacement.
Size and colour exchange eligibility
Products priced at or above ₹2,000 per unit normally qualify for voluntary size or colour exchange, subject to the product-specific eligibility shown before purchase. Check the product and order details for the applicable eligibility, request window and unused-item conditions. Manufacturer warranty and wrong or damaged-item replacement requests are assessed separately.
From request to replacement
- Start your request
Enter the order number, select the item and choose size exchange, damaged item or another eligible replacement reason.
- Share clear evidence
For damage, wrong item or missing parts, add photos of the product, labels and shipping package.
- Pack for pickup
Use the original product box inside protective shipping packaging. Never paste labels directly on the retail helmet box.
- Inspection and replacement
After inspection, we dispatch the approved size or like-for-like product replacement, subject to stock availability.
Indoor fit checklist
- Do not ride in the helmet.
- Do not remove visor films, tags or protective stickers.
- Avoid makeup, hair products, smoke and strong odours.
- Do not install an intercom, pinlock or accessory.
- Keep the cloth bag, manuals, spare parts and packaging.
Have your order details ready
Open your orders to review the purchased item and its exchange terms. For guest orders or help with a replacement, contact our team with your order number and clear product photographs.
Eligibility is confirmed after we verify the order, product terms and item condition.