Serviceability
Availability is checked using the delivery PIN code. Some oversized, restricted or location-specific products may not be available to every PIN code. A product-page estimate is indicative; the checkout confirmation is the current estimate for the selected address.
Dispatch and delivery estimates
In-stock orders are typically prepared after payment and address checks. Public holidays, severe weather, carrier disruption, remote-area routing and high-volume campaigns can extend the estimate. Separate items may travel in more than one package.
Shipping charges
The cart and checkout show any applicable fee before payment. Promotional free shipping may depend on cart value, delivery zone or eligible products and can change before an order is placed.
Protective packaging
A helmet’s branded box may be placed inside additional transit packaging. If the outer shipping package appears heavily damaged, photograph it before opening. Keep all packaging until you have checked the item and fit.
Tracking
When the carrier accepts a parcel, a tracking link is shared by the available contact channel. Tracking events can take time to appear after handover.
Missed or failed delivery
The carrier may attempt delivery again or hold the shipment according to its local process. Repeated failure, an incomplete address or an unreachable contact number can cause the parcel to return to origin. Additional reshipping charges may apply under the final store policy.
Need an update?
Use Track Order or contact support with the order number and delivery PIN code.
Sample content updated: 24 October 2026