Using the store
Users should provide accurate information, keep account credentials secure, avoid unlawful activity and not interfere with store security or availability. Age and contracting requirements must reflect applicable law.
Product information
The live store should use reasonable care with images, descriptions, prices and availability, while explaining permitted corrections and display variations. Product listings must not imply approvals, certifications or compatibility that the supplied product documentation does not support.
Orders and acceptance
An order submission is a request to buy. Final terms should state when acceptance occurs, how stock or pricing errors are handled, and when an order may be cancelled or replaced.
Prices, taxes and payment
Checkout should display the total payable amount, included or additional taxes, delivery charges and payment method. Payment authorisation does not necessarily equal order acceptance.
Delivery, cancellation and replacements
The final policy should incorporate or link to the approved shipping and replacement and exchange pages, including any product-specific exclusions.
Responsible product use
Customers must follow manufacturer instructions, choose a suitable fit, inspect equipment, and replace gear after relevant impact or when directed. Website information is general education and not a substitute for product documentation or professional assessment.
Intellectual property
The business should identify ownership and permitted use of its name, logo, product content, photographs, site code and editorial material, while respecting third-party rights.
Liability, governing law and disputes
These sections require jurisdiction-specific legal drafting. Do not publish generic limitation, indemnity, arbitration or governing-law clauses without review.
Contact
The final page must identify the contracting legal entity and official address. Prototype questions can be sent through Contact Helmet Hub.
Sample content updated: 24 October 2026