Help centre

How can we help?

Search common questions or reach our rider support team.

How do I track my order?

Use Track order with your order details to see the latest recorded status. Contact support with your order number if you need help with a delivery.

Can I change my delivery address?

Contact support with your order number and the corrected address. The team will confirm whether a change is possible before your order is dispatched.

How do I choose the right helmet size?

Measure around the widest part of your head, above your ears and eyebrows, and match the reading to the brand’s chart. Start with our helmet size guide and check for an evenly snug fit without sharp pressure points.

What if the size doesn't fit?

Unused helmets with tags, visor films, seals and packaging intact may be eligible for a size exchange within 7 days of delivery. Review the replacement policy before trying the helmet outdoors or removing labels.

Which payment methods are supported?

Prepaid options include UPI, cards and net banking. Available methods are shown at checkout; contact support if you need help completing payment.

What if payment fails but money is deducted?

Most bank reversals are automatic. Keep the transaction reference and contact support if the amount has not returned within your bank’s stated timeline.

Can I exchange a helmet after removing its tags?

For hygiene and safety, the product, visor films, labels, tags and packaging must remain intact. See the complete replacement eligibility checklist before starting a request.

Can I wash the helmet liner?

Only remove and hand-wash a liner when the manufacturer states that it is removable and washable. Use mild soap and cool water, then air dry fully away from direct heat.